Returns & refunds
Kai Kanani outlines group-size based cancellation and refund rules, with full refunds for cancellations made within the required windows and no refunds otherwise.
- 1-4 People: cancellation by phone at least 48 hours prior to scheduled tour time for a full refund; less than 48 hours: no refund. 5-9 People: cancellation by phone at least 7 days prior for a full refund; less than 7 days: no refund.




