Returns & refunds
Tickets are non-refundable and non-transferable. Tickets may be exchanged for alternate dates/times up to two times per ticket, and refunds may be made at the Zoo's discretion; if the Zoo cancels, the purchaser will be refunded all funds paid for that ticket.
- non-refundable; exchanges allowed up to two times per ticket; refunds discretionary; Zoo cancellation refunds all funds



