- Free shipping
- Cardholders who are Vault Rewards members receive Free Express shipping for in-stock items that do not need sizing or personalization.
- Codes stack?
- Offer can be combined with storewide promotions, but cannot be combined with promotional financing plans, other coupon or credit promotion. The company reserves the right to impose conditions on the honoring of any coupon, coupon code, or promotional code.
- Best month to buy
- November — about 40% of Zales's biggest discounts of the year fall in it, by our estimate.
- Payment
- Zales accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Venmo, and gift cards. Store financing includes Zales Card plans ($300+ for 6mo, $1,000+ for 12mo, $4,000+ for 18mo), Affirm ($150+), and Progressive Leasing ($300+, $79 initial payment).
- Customer service
- Zales offers support by phone (800-311-5393), text (855-915-4139), and chat. Hours include phone Mon–Fri 9 AM–10 PM ET and chat Mon–Fri 7 AM–1 AM ET, with reduced availability on weekends.
- Newsletter
- Signing up for Vault Rewards with a valid email address gives members early access to sales and new merchandise.