- Free shipping
- Free shipping applies to machines and refurbished machines with no minimum. For accessories and materials, free shipping requires an order total of at least $89.
- Returns
- xTool allows returns within 30 calendar days after receipt, excluding Apparel Printer Series, MetalFab, self-service kiosks, and retail markers. Customers pay return shipping for non-quality issues and service fees of 10-30% between 15-30 days, while xTool covers shipping for quality issues.
- Codes stack?
- xTool states that only one discount code can be used per order and coupons cannot be combined with other discounts on the same order.
- Best month to buy
- November — about 69% of xTool's biggest discounts of the year fall in it, by our estimate.
- Price match
- xTool offers a 60-Day Price Match guarantee for eligible orders on its US site. If a lower price is found on xTool.com or qualified partners like Amazon within 60 days of purchase, customers can request a refund or gift card for the difference.
- Military discount
- Active Duty, Veterans, and Retirees qualify for verified savings by clicking the Get Discount link. The store states these special discounts can be applied repeatedly.
- Payment
- xTool accepts credit cards, Apple Pay, Google Pay, ShopPay, Affirm, and Purchase Orders. Affirm financing offers 3 to 36 month terms for US customers on non-backordered items, while Clicklease provides lease terms from 24 to 60 months.
- Customer service
- xTool provides 24/7 online chat support and phone support at US +1 (833) 588-4887 Mon-Fri 7:00 am - 5:30 pm (PT) and Sat-Sun 8:30 am - 5:30 pm (PT). Email support is at [email protected].