- Free shipping
- Free shipping is valid on WebstaurantPlus orders totaling $29 or more of eligible items. Eligible items are indicated by the Plus flag.
- Returns
- Regularly stocked products can be returned within 30 days of receipt if unused and in original packaging, with customers responsible for return shipping. Restocking fees are 20% for commercial locations and 30% for residential locations, while consumable and customizable products cannot be returned.
- Best month to buy
- November — about 71% of Webstaurant Store's biggest discounts of the year fall in it, by our estimate.
- Payment
- Webstaurant Store accepts major credit cards, Apple Pay, and check, money order, ACH, or wire transfer for orders totaling $500 or more. Financing includes Credit Key (Pay in 4 or up to 12 months for orders up to $200,000) and LEAF (12 to 60 months for equipment orders $3,000 to $250,000).
- Customer service
- Customer Solutions Specialists can be reached by email at [email protected], or via phone and live chat during specific hours. Phone and chat operate Monday–Thursday 8am–6pm EST and 8am–8pm EST, Friday 8am–6pm EST, Saturday chat 9am–4pm EST, and Sunday is offline.
- Newsletter
- Signing up for email flyers gives you promo codes and sale items direct to your inbox. You will be the first to know about coupons, sales, and exclusive deals.