- Free shipping
- Free standard shipping applies to US orders over $60. If ordering through the UO app, free shipping applies to US orders over $50. The rule covers merchandise only; taxes and gift cards do not count toward the total. Some oversized items may require an additional shipping charge.
- Returns
- Returns within 30 days of delivery receive a refund to the original form of payment. Most mailed returns incur a $5 restocking fee, furniture returns require the customer to pay shipping fees, and UO MRKT items must be returned to the seller.
- Best month to buy
- November — about 58% of Urban Outfitters's biggest discounts of the year fall in it, by our estimate.
- Price match
- Urban Outfitters issues a one-time price adjustment for website items if the price drops within 14 days of order shipment. Refunds are issued to the original payment form or as a new gift card.
- Payment
- Urban Outfitters accepts Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Diners Club, PayPal, Afterpay, Klarna, Apple Pay, and gift cards. Afterpay and Klarna are among the accepted forms of payment.
- Customer service
- Customer service is reachable by phone at 800-282-2200 Monday through Friday from 8am to 10pm EST and Saturday through Sunday from 8am to 9pm EST. Live chat is available online, and you may also text the number or contact via social media.