- First-order offer
- New customers get a discount on their first train ticket when booking via a friend's referral link. They must be over 18, a new customer, and live in an eligible territory. The discount amount may differ by territory and time.
- Cancellation & refunds
- For eligible UK rail tickets such as Anytime and Off-Peak, cancellations must be made by 23:59 the day before travel to receive a refund. Refunds exclude booking fees and are issued to the original payment method, allowing up to 5 days to clear.
- Codes stack?
- Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer.
- Best month to book
- January — about 38% of Trainline's biggest discounts of the year fall in it, by our estimate.
- Student discount
- Trainline advertises everyday savings of 35% on student train tickets. Students aged 16-25 qualify for a 16-25 Railcard providing 1/3 off rail fares across Great Britain.
- Payment
- Trainline accepts Visa, Mastercard, American Express, Diners Club, Maestro, PayPal, Apple Pay, and Google Pay. Full payment is required before confirmation is sent.
- Customer service
- Contact via online form (aim to reply within one day), chat (08:00–22:00 UK time, any day), or phone. For UK journeys, call 0333 202 2222 between 08:00–22:00 UK time, any day. For Eurostar/European journeys, call 0333 200 8088 between 09:00–17:00 UK time, Monday to Friday.