- Free shipping
- TOMS Rewards members receive Free Economy Shipping, excluding PO Boxes. Members can also redeem 50 points for a Free Shipping coupon code.
- Returns
- TOMS accepts unworn, unwashed, unaltered items within 30 days of the order date. Contiguous US customers receive a prepaid label; others pay shipping. Refunds to the original payment method incur a $4.99 restocking fee, which is waived for store credit.
- Codes stack?
- Multiple reward coupon codes cannot be combined in a single order. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any shipping promotions available on the Website.
- Best month to buy
- November — about 59% of TOMS's biggest discounts of the year fall in it, by our estimate.
- Military discount
- TOMS offers a 20% discount to veterans, active military members, and their families, verified for free with ID.me to receive an instant coupon code at checkout. The offer applies to full-priced and markdown items at TOMS.com.
- Payment
- TOMS accepts Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna, Gift Cards, and Store Credit. Klarna offers Pay in 4 interest-free bi-weekly installments and monthly financing. Afterpay is also available. No specific purchase thresholds are listed on the site.
- Customer service
- Customer service is reachable by phone at +1 (800) 975-8667, via chat on the website or Facebook Messenger, and by email at [email protected]. Hours are Mon–Fri, 8 am – 5 pm PT.
- Newsletter
- When visiting the website’s homepage, customers are prompted to enter their email address and in return receive up to 20% off their first purchase.