- Free shipping
- Orders above $75 receive free standard shipping, calculated on the merchandise subtotal before sales tax and after discounts. Orders shipping items with shipping surcharges are excluded.
- Returns
- Most items can be returned within 45 days of purchase for a refund or store credit. Items returned 46-60 days after purchase are eligible for store credit only, while Final Sale, clearance, personalized items, and gift cards are not eligible.
- Codes stack?
- Items on special price or promotion cannot be combined with any other offer, coupon, discount or promotion.
- Best month to buy
- November — about 52% of The Paper Store's biggest discounts of the year fall in it, by our estimate.
- Payment
- Payment is made exclusively online in US Dollars via MasterCard, Visa, American Express, Discover, Apple Pay, and PayPal.
- Customer service
- Customer service is available by phone at (844) 480-7100 Monday through Friday from 9 AM to 5 PM EST. You can also submit a ticket online or mail inquiries to The Paper Store, 20 Main Street, Acton, MA 01720.
- Newsletter
- By opting in to receive marketing materials and joining the Program, you get 10% off when you become a member and early access to promos, events, and launches.