- Returns
- Returns are accepted within 365 days of purchase if products are at least 50% full. Customers cover return shipping costs, and boxed sets must be returned complete for a refund.
- Best month to buy
- November — about 61% of The Ordinary's biggest discounts of the year fall in it, by our estimate.
- Payment
- The site uses Adyen, Stripe, and PayPal for payment. Customers designate their preferred payment method via account settings.
- Customer service
- Customer service is available by phone via toll-free numbers for US, Canada, UK, Australia, South Korea, and international regions, and Live Chat for order tracking. Hours are Monday to Friday, 9:30 a.m. to 5:00 p.m. EST/GMT/AEST.
- Newsletter
- When you sign up for one of their Brand email lists, you opt in to a financial incentive, which may include discounts and special offers. The Decimals Community program provides 1-day early access to all new product launches.