- Returns
- Online orders must be returned within 40 days of the order date and in-store purchases within 30 days of purchase. In-store returns are free, while mail returns cost $11.99 per package deducted from the refund unless defective, and oversized items may have non-refundable shipping surcharges.
- Codes stack?
- T.J. Maxx states that gift cards and TJX Rewards certificates can be used in conjunction with promo codes and one credit card for payment of your order.
- Best month to buy
- November — about 61% of T.J. Maxx's biggest discounts of the year fall in it, by our estimate.
- Payment
- Accepted payment methods include VISA, MasterCard, American Express, Discover, TJX Rewards cards, PayPal, Apple Pay, and gift cards. Financing options include PayPal Pay in 4 and the TJX Rewards Credit Card, subject to credit approval.
- Customer service
- T.J. Maxx offers customer service by phone at 1-800-926-6299 or 1-833-888-0776 for orders. The store is available Monday through Friday from 9 AM to 6 PM EST. Outside business hours, customers can submit a contact form.
- Newsletter
- Registering for marketing communications provides free shipping on your first order. E-list members receive New Arrivals Alerts and are among the first to know about new finds, trends, and exclusive offers.