- Free shipping
- SilkSilky offers free standard shipping on orders over $59. For orders of $59 or less, a flat shipping fee of $8.99 applies.
- Returns
- SilkSilky allows returns within 365 days of receipt for unworn, unwashed items with original tags, except for underwear, bras, clearance, gift cards, and customized products. Customers pay return shipping for non-defective items, while defective items require contacting customer service first.
- Student discount
- SilkSilky offers a student discount to students aged 16 and over in full-time or part-time education. Validate status via your account's student discount page by selecting country and school, or sign up with Student Beans.
- Codes stack?
- Only one coupon per order; coupons can't be stacked. Some promotions, such as buy-more-get-one-free or second-item offers, may not combine with another coupon, but you can combine loyalty points, your wallet balance, and a coupon code together in a single order.
- Best month to buy
- November — about 68% of SilkSilky's biggest discounts of the year fall in it, by our estimate.
- Payment
- SilkSilky accepts major credit cards, digital wallets, PayPal, and gift cards. Installment options like Afterpay, Klarna, and Shop Pay Installments are available subject to the provider's approval and terms, with availability varying by location and order.
- Customer service
- SilkSilky's Customer Care team can be reached via live chat on the website or the Contact Us page. Email is [email protected] and the store responds within 24 hours.
- Newsletter
- New subscribers usually receive a welcome email, which may include a code. Some codes are tied to a specific account.