- Free shipping
- Standard Shipping is free. Express Shipping fees are automatically calculated by the carrier.
- Returns
- Shokz offers a 45-day money-back guarantee for all orders placed on its website. They email a prepaid USPS shipping label for returns, though initial shipping charges will not be refunded.
- Codes stack?
- Member-only offers are non-stackable with other promotions and limited to one per order. Birthday treats can be stacked with automatic site-wide markdowns but cannot be combined with any other promo codes.
- Best month to buy
- November — about 56% of Shokz's biggest discounts of the year fall in it, by our estimate.
- Price match
- Shokz offers price matching for products purchased on Shokz.com within 45 days prior to the start of a promotion. Requests cannot be submitted if the order is out of the 45-day return window or purchased through other platforms.
- Payment
- Shokz accepts credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, PayPal, and Venmo depending on your region. The exact methods appear on the checkout page.
- Customer service
- Shokz offers chat and phone support at 737-215-4011 from 9:00 AM to 9:00 PM EST Monday through Friday and 9:00 AM to 5:00 PM EST on Saturdays. Submit a request anytime via their online form for a team response within 24-48 hours.
- Newsletter
- Signing up for the ShokzSquad membership with a valid email address unlocks 10% OFF and an EXCLUSIVE GIFT on your first order, along with early access to new products and exclusive rewards.