- Free shipping
- Ground shipping is free on all domestic orders over $99.00 within the continental US. Sam Edelman Loyalty members receive free shipping on all orders when logged in.
- Returns
- US customers return unworn shoes within 30 days using free pre-paid labels, while international customers have 30 days but may have shipping costs subtracted from refunds. Final sale items are ineligible, and boxes over 20x16 inches must be mailed.
- Student discount
- Post-secondary, trade school, and full-time or part-time college students aged 18 or older receive 15% off their order. Eligible individuals must complete the SheerID verification process to receive their discount code.
- Codes stack?
- Promotional codes cannot be combined with other promotional codes for the use of multiple discounts. Discount codes cannot be stacked or combined with any other promotions or offers.
- Best month to buy
- November — about 56% of Sam Edelman's biggest discounts of the year fall in it, by our estimate.
- Military discount
- Sam Edelman offers 15% off for active duty military, reservist or national guard, military veteran or retiree, and US-only military family or Gold Star family members. All eligible individuals must complete the SheerID verification process to receive their discount code.
- Payment
- Sam Edelman accepts debit or credit cards. Zip financing splits purchases into 4 payments every two weeks, with the first 25% due at checkout and a $1 per-installment fee, subject to credit approval.
- Customer service
- Customer service is available by phone at (888) 889-9609 or email at [email protected]. Hours are Monday to Friday from 9:00 AM to 6:00 PM CT and Saturday from 10:00 AM to 5:00 PM CT.
- Newsletter
- Signing up for email allows the store to send you newsletters, surveys, offers, and other promotional materials.