- Free shipping
- Poly & Bark offers free ground shipping on all eligible orders with no specified minimum purchase amount. However, certain regional zip codes may incur extended area delivery surcharges at checkout.
- Returns
- You have 100 days from delivery to return items, excluding final sale items, with no restocking fees. For refunds, you pay a return fee based on delivery type and order amount ($29–$49 for small parcel, $99 for truck), while store credit returns are free of shipping charges excluding extended areas.
- Codes stack?
- Discount code offers and sales cannot be combined or "stacked" with other offers or discounts.
- Best month to buy
- November — about 61% of Poly & Bark's biggest discounts of the year fall in it, by our estimate.
- Price match
- If the price decreases within 30 days of purchase, they will refund the difference. They also honor the previous lower price for 30 days if the product price increases, excluding sales.
- Payment
- Poly & Bark accepts credit cards, debit cards, and alternate payment methods via Shopify. Financing is available through Bread Pay, Klarna, Afterpay, or Shop Pay with rates from 0% to 29.99% APR, including 0% APR for 12 & 24 months, subject to credit approval and possible down payment.
- Customer service
- Contact Poly & Bark by phone at 1-855-310-1450 (Mon-Fri 9 AM - 7:30 PM EDT), via chat with experts, or by email at [email protected].