- Free shipping
- Free shipping applies to orders $49 and up for items qualified for parcel shipping or P.C. Richard Truck Delivery, excluding gift cards and taxes from the total. Manhattan deliveries are charged a fee of $39.97.
- Returns
- Merchandise must be returned within 30 days of purchase with receipt; in-store returns have no shipping charges, while mail returns may incur costs if not due to retailer error. Gift cards and installations are non-returnable, and mattress exchanges between 30-90 days require a 10% fee up to $300.
- Best month to buy
- November — about 68% of PC Richard & Son's biggest discounts of the year fall in it, by our estimate.
- Price match
- Within 30 days of purchase, P.C. Richard & Son matches lower advertised prices from authorized competitors and their own lower price ads. They refund 100% of the difference for identical, in-stock items.
- Military discount
- PC Richard & Son offers VIP pricing to active-duty, retired military, and veterans who visit any store and present valid military or veteran ID to the manager. The discount comes as either a percentage off your purchase or a gift card reimbursement.
- Customer service
- Contact support by phone at 1-877-727-1909, chat via the red website bubble, or email via the contact form. Chat and phone are available during regular business hours, and the service center operates Monday to Friday 9:00am to 6:00pm and Saturday 9:00am to 2:00pm.
- Newsletter
- Signing up for the email list gives discounts, coupons, and special offers.