- Returns
- Requests must be made within 30 days from the day the order is placed and authorized in advance. Refunds exclude shipping and handling fees, and Oriental Trading may charge a restocking fee not to exceed 25% for returned merchandise.
- Codes stack?
- Only one offer is allowed per order. Promo codes cannot be combined with other offers.
- Best month to buy
- October — about 43% of Oriental Trading's biggest discounts of the year fall in it, by our estimate.
- Price match
- Oriental Trading matches U.S. competitors' prices on identical items with a 110% refund of the price difference. Requests must be made within 30 days of purchase.
- Payment
- Oriental Trading accepts credit cards, PayPal, and gift cards. Commercial credit terms may be extended, and past due balances incur a 1.5% monthly delinquency charge.
- Customer service
- Customer service is reachable via chat Mon–Fri 7AM–11PM CST and Sat–Sun 8AM–11PM CST. Toll-free phone lines operate Mon–Fri 7AM–9PM CST and Sat–Sun 8AM–8PM CST, and you may also submit inquiries via the online contact form.
- Newsletter
- When you subscribe to marketing emails, you exchange personal data for discounts, free shipping, and other incentives.