- Free shipping
- Free shipping is available on standard orders over $50 in the United States, €35 in the Eurozone, and CHF 40 in Switzerland and Liechtenstein. Shipping costs are covered in most countries, excluding India, Indonesia, and Malaysia.
- Returns
- On accepts returns within 30 days of delivery for items in new condition with original packaging, covering return shipping except in India, Indonesia, Thailand, and Malaysia. Outlet purchases can only be exchanged, not refunded, and no fees are charged for refunds.
- Student discount
- On offers a 10% off discount code for students currently enrolled in eligible colleges or universities. Students in the UK, France, or Germany verify via UNiDAYS, while those in the US and Canada verify via ID.me.
- Codes stack?
- For student and community discounts, the single-use code cannot be used in combination with other promos or promotions.
- Best month to buy
- November — about 50% of On's biggest discounts of the year fall in it, by our estimate.
- Military discount
- Military members in the US and Canada qualify for a discount. Verify your status through ID.me using the provided link; the discount value is subject to change, so refer to ID.me to view current offers.
- Payment
- On accepts credit cards (Mastercard, Visa, Diners Club, Discover, JCB, MasterPass, Maestro in UK), Apple Pay, PayPal, Klarna, and Billpay. Klarna allows paying over time. Purchase on account via Klarna or Billpay requires a successful credit check and does not apply to all offers.
- Customer service
- You can contact On via the On Chatbot, Contact Us form, or by calling. Phone numbers include +1 855-433-6717 for US/Canada and +41 44 225 15 77 for Zurich.
- Newsletter
- Signing up for the newsletter lets you know what's going on, including promos, new drops, and more.