- Free shipping
- Music & Arts offers free standard ground shipping on web and phone orders over $25 to the lower 48 U.S. States and Washington, D.C., excluding oversized items. Educators with a registered Music & Arts Educator account receive free shipping on all ground orders to these locations.
- Returns
- Most items are returnable within 30 days of shipment, but return shipping costs are not eligible for refund. Exceptions include strings, reeds, and cleaning products which are only returnable if defective or unopened.
- Codes stack?
- Discounts are limited-time offers and are not valid with other offers. Financing offers cannot be combined with promotional coupons.
- Best month to buy
- November — about 55% of Music & Arts's biggest discounts of the year fall in it, by our estimate.
- Price match
- Music & Arts matches prices from authorized dealers like Guitar Center and Amazon, and will also match their own website prices. Within 30 days of purchase, they refund 100% of the difference if you provide the advertisement or website showing the lower price.
- Payment
- Music & Arts accepts VISA, MasterCard, American Express, Discover, PayPal, and the Music & Arts Synchrony Card. Financing includes 6 months no interest on $299+, 24 months 0% on in-store $999+, and 36 months 0% on in-store $1,799+.
- Customer service
- The store provides a Sales & Customer Service phone number at 888-731-5396. Physical store hours vary by location, with many open Monday through Friday from 11:00 am to 8:00 pm, Saturday from 10:00 am to 5:00 pm, and Sunday from 12:00 pm to 5:00 pm.
- Newsletter
- The store offers discount coupons of varying amounts via email in exchange for personal information such as an email address.