- Returns
- Moda Operandi accepts returns within 14 days of delivery for most items, with site credit up to 30 days for full price and beauty. Eligible returns include complimentary shipping, excluding final sale, customized, vintage, hosiery, exotic leathers, wedding dresses, and special order items.
- Codes stack?
- Promotions are limited to one per transaction and may only be used once. They are eligible for orders of full-priced products unless expressly provided otherwise.
- Best month to buy
- November — about 35% of Moda Operandi's biggest discounts of the year fall in it, by our estimate.
- Price match
- Moda Operandi honors price adjustments on products purchased within a 7-day period prior to the start of a sale if the item remains available in the same size and style. This applies only to initial markdowns, and the store does not price match with other retailers.
- Payment
- Moda Operandi accepts debit and credit cards. For Trunkshow and preorder items, an initial payment or deposit is required at checkout, with the remaining balance charged within 24 hours of arrival or when the product is ready for shipment.
- Customer service
- Moda Operandi customer care can be reached by phone at 1 (800) 707-9898 (U.S.) or +1 (212) 729-0984 (International), or by email at [email protected]. Hours are Monday through Friday, 9am to 6pm EDT.
- Newsletter
- Signing up for the online newsletter provides notifications on the latest trunkshows and other Moda Operandi news.