- Free shipping
- Free standard shipping on all U.S. orders over $200. For international orders, free shipping on orders over $200 USD.
- Returns
- MATE the Label accepts returns within 30 days of purchase for items not marked Final Sale, excluding socks and intimate bottoms. A $9 return shipping fee is deducted from refunds unless you exchange, opt for store credit, or purchased coverage at checkout.
- Codes stack?
- The system only accepts one promo code at a time. Discount codes cannot be stacked. Promo codes can only be applied to full-priced items.
- Best month to buy
- November — about 42% of MATE the Label's biggest discounts of the year fall in it, by our estimate.
- Price match
- MATE the Label offers price adjustments for items that go on sale if the purchase was made within the last 14 days. Customers must reach out to the Care Team for an adjustment, and items in the Sale Collection are final sale.
- Payment
- MATE the Label accepts major credit cards, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay. Afterpay is listed as an installment payment option.
- Customer service
- You can contact customer service via email at [email protected] or by phone at +1 (323)-922-1077. The support team is available Monday through Friday, 9:00 AM to 5:00 PM PST.
- Newsletter
- Subscribing to emails provides early access to upcoming promotions.