- Free shipping
- Madewell offers free standard shipping to all Madewell Insiders on orders shipping to the continental U.S. and P.O. Boxes. Members must be signed in to their loyalty account at the time of purchase to receive this benefit.
- Returns
- Madewell accepts returns within 30 days of original purchase for unworn, unwashed, undamaged or defective merchandise. Final sale items cannot be returned or exchanged, and international customers are responsible for return shipping fees.
- Student discount
- College students age 16 or older with a valid ID receive 15% off online and in stores. Online, you must sign in to your Madewell account and have a valid school ID on file with the eligibility verification system; in stores, present a valid school ID at purchase.
- Codes stack?
- Madewell states offers cannot be combined with any other offer. You can use only one discount per purchase, such as one $25 off card per item.
- Best month to buy
- November — about 41% of Madewell's biggest discounts of the year fall in it, by our estimate.
- Military discount
- Madewell offers 15% off to military personnel, first responders, and medical professionals (and their dependents age 16+) online and in stores. Verify online through Madewell’s eligibility system (SheerID) or show valid ID in store.
- Payment
- Madewell accepts Visa and MasterCard for all international orders, and American Express, PayPal, and UnionPay Credit for select destinations.
- Customer service
- Contact customer service by phone at 866-544-1937 or email at [email protected]. Emails can be sent any time, any where.