- Free shipping
- Free ground shipping is available on LuckyBrand.com orders over $85 shipped to a single address within the contiguous United States and Washington D.C. The threshold is calculated before tax.
- Returns
- Returns are accepted within 60 days of purchase for unwashed, unworn, or defective items. A $8.00 fee is deducted from mail returns unless items are damaged, incorrect, or returned to a store, while Final Sale items and swimwear must remain unworn with tags intact.
- Student discount
- Lucky Brand offers students a 15% discount verified through ID.me. To qualify, students must create an ID.me account, log in during checkout, and provide a valid student ID or other official identification.
- Codes stack?
- The pages state that promo codes cannot be combined with other discounts, promotions, or employee discounts. Specific coupon offers note they may not be combined with any other coupon or discount offers.
- Best month to buy
- November — about 70% of Lucky Brand's biggest discounts of the year fall in it, by our estimate.
- Price match
- Lucky Brand honors price adjustments within 7 days of the original purchase date and must be accompanied by the original receipt or order number. Items purchased during select promotional periods will not be subject to a price adjustment.
- Military discount
- Lucky Brand offers 15% off for Military Service Members verified through ID.me. You must create an ID.me account and provide a valid government-issued military or retiree ID during checkout.
- Payment
- Lucky Brand accepts PayPal and Klarna. Klarna offers 4 interest-free installments charged every two weeks or monthly financing via WebBank, with a $35 minimum order requirement to checkout.
- Customer service
- Customers can reach support by phone at 1 (866) 975-5825 or via live chat on the website. Both services are available from 8 AM to 9 PM EST, 7 days a week.
- Newsletter
- Signing up for marketing emails provides discounts or other benefits. The policy notes customers may receive early access to sales via email.