- Free shipping
- L.L. Bean offers free standard shipping on orders of $75 or more to a single U.S. address, or $50 or more for Rewards members. Mastercard holders get free shipping with no minimum, and most available items can be shipped free to a store for pickup.
- Returns
- L.L. Bean allows returns within one year of purchase for a refund, with pre-2018 items having no time limit. Return shipping costs $6.50 per package unless using an L.L.Bean Mastercard or Bean Bucks, or returning to a retail store, with exceptions for misuse, excessive wear, or third-party sellers.
- Student discount
- L.L. Bean offers 10% off your order to current college students. Verification is powered by SheerID and may require uploading school-issued documentation showing your name, school, and current enrollment date, with up to 3 codes available every 30 days.
- Codes stack?
- Only one promo code can be used per order. Promotions offering dollar amount or percentage discounts may not be combined in a single order; if an order qualifies for more than one, you receive the discount that provides the greatest benefit.
- Best month to buy
- November — about 55% of L.L. Bean's biggest discounts of the year fall in it, by our estimate.
- Military discount
- L.L. Bean offers 10% off orders for US Armed Forces personnel (active, veteran, retired, reservist) and their household members. Verification is handled through SheerID, which may require uploading government-issued documentation to confirm status.
- Payment
- L.L.Bean accepts Visa, MasterCard, American Express, Optima, Discover, JCB, PayPal, Apple Pay, gift cards, and Bean Bucks. The L.L.Bean Mastercard issued by Citibank has a purchase APR of 19.74%-30.74% and payments must be made to Citi directly.
- Customer service
- L.L. Bean customer service is available by call, chat, or email from 8 a.m. to 8 p.m. EST, 7 days a week. The phone number is 800-441-5713, with Spanish support at 1-888-867-1932.
- Newsletter
- Signing up for email gives first-time subscribers a 10% discount code on select merchandise. The offer is delivered via email within 1-2 hours after signup and is valid for one-time use only.