- Free shipping
- Knit Picks offers free standard shipping on orders over $75.00 USD to the contiguous US, Alaska, Hawaii, and territories, while Canada requires $100.00 USD, the UK requires £85, and Australia requires $130.00 AUD. Downloadable merchandise is excluded from threshold totals.
- Returns
- Knit Picks accepts returns within 90 days, with customers paying return shipping for change of mind and Knit Picks for damaged items. Non-returnables include manufacturer-shipped products, gift cards, and patterns, and returns after 90 days incur a 25% restocking fee.
- Codes stack?
- Multiple promo codes cannot be combined in the same order. Additionally, the Yarn of the Month promotion cannot be combined with other promotions.
- Best month to buy
- November — about 55% of Knit Picks's biggest discounts of the year fall in it, by our estimate.
- Payment
- Knit Picks accepts Visa, Mastercard, American Express, Discover, and PayPal, as well as US checks and money orders from US residents. Returned checks incur a $15 service fee, and COD or purchase orders are not accepted.
- Customer service
- Contact customer service via email at [email protected] or by phone at 1-800-574-1323. Phone support is available Monday–Friday, 6 AM–4 PM PT.