- Free shipping
- Active subscribers receive free shipping to any U.S. address, including individual store products. Non-subscribers qualify for free shipping on Store orders of $75 or more to a U.S. address. Bulk orders and Education team orders may not qualify.
- Returns
- Returns must be initiated within 60 days of the original purchase date for individual crates that are unused and undamaged. Subscription crates, bulk discount purchases, and Final Sale items are not eligible, and customers pay all return shipping costs.
- Codes stack?
- KiwiCo states that special offers, coupons, or discounts cannot be used in conjunction with other offers. There is a limit of one promotion per order.
- Best month to buy
- November — about 59% of KiwiCo's biggest discounts of the year fall in it, by our estimate.
- Payment
- KiwiCo accepts credit cards and gift cards, and offers subscription payment plans including Monthly (billed monthly), Quarterly (paid in full for 3 months), Annual (paid in full for 12 months), and Annual Pay-as-you-go (12-month term billed monthly), starting at $24 per month.
- Customer service
- KiwiCo's Customer Care team is available 5 days a week through email, phone, and live chat. Email responses typically occur within 1 business day.