- Free shipping
- Keen Footwear offers free standard shipping for any orders $125.00 or more. It is valid for standard ground shipping to the 48 contiguous United States with no code required, excluding KEEN Pro program orders, prior purchases, retail store purchases, or express/overnight shipping.
- Returns
- KEEN offers a 30-day return window from the order date, allowing worn footwear except for Pro and Warranty orders which must be new and unworn. Return shipping is free for the lower 48 states, but customers pay for outlying regions, and original shipping costs are not refunded.
- Student discount
- KEEN partners with Student Beans to offer savings for full-time students and faculty at registered educational institutions, including high schools (students over 16), colleges, and universities. Eligibility is verified via Student Beans using a school email or ID, or through ID.me.
- Best month to buy
- November — about 51% of Keen Footwear's biggest discounts of the year fall in it, by our estimate.
- Military discount
- KEEN offers special pricing for military members, veterans, first responders, government employees, nurses, students, and teachers through the ID.me program. Discounts cannot be combined with any other promotion.
- Payment
- Keen Footwear accepts Shop Pay Installments as a payment method. To use it, select Shop Pay Installments at checkout; new users need a Shop Pay account, and approval involves a soft credit check.
- Customer service
- You can reach KEEN Footwear via Live Chat, email at [email protected], phone at 1.866.676.KEEN, or SMS at 1.888.861.6305. Hours are Monday – Friday 6AM-5PM (PST).