- Free shipping
- Free standard shipping applies when the order subtotal meets regional thresholds, such as $200+ USD for the United States, $181+ CAD for Canada, $120+ USD for Mexico, and $120+ for many European countries including Germany, Italy, and Spain.
- Returns
- JW PEI accepts returns within 30 days of receipt for most items in new condition, except clearance or discounted items which are final sale. Customers must cover the cost of returning items.
- Best month to buy
- November — about 68% of JW PEI's biggest discounts of the year fall in it, by our estimate.
- Payment
- JW PEI accepts Credit Card (VISA, Master Card, American Express, Discover, JCB, Diners Club, UnionPay, Elo), Paypal, Shop Pay, Google Pay, and Meta Pay. They reserve the right to offer less than their full range of payment options.
- Customer service
- The store provides customer service and general inquiries via email at [email protected]. JW PEI states the team will get back to customers within 24 hours.
- Newsletter
- Subscribing to the newsletter gives you 10% off your first order after subscribing.