- Free shipping
- All online orders over $50 (before taxes) placed and shipped within the U.S. are eligible for free standard shipping. Bank Account Rewards® members get free standard shipping with no minimum purchase.
- Returns
- You may return or exchange most items within 90 days of the original purchase date, excluding final sale, monogrammed, face masks, altered items, and custom orders. Free return shipping is provided via prepaid label for online mail returns.
- Codes stack?
- The store allows only one coupon per transaction. Coupons cannot be combined with other coupons, promotions, or discounts.
- Best month to buy
- November — about 45% of Jos. A. Bank's biggest discounts of the year fall in it, by our estimate.
- Payment
- Jos. A. Bank accepts Visa, MasterCard, American Express, Discover, Gift Cards, PayPal, and Apple Pay. Apple Pay is not available for Buy Online, Pick-up in Store orders or international orders.
- Customer service
- Customer service can be reached by phone or text at 1-800-999-7472 daily from 9am to 6pm CST. You may also contact them by email using an online form, by chat via the website, or by mail at 6380 Rogerdale Rd, Houston, Texas 77072.