- Free shipping
- Free standard shipping is available on qualifying orders over $99. This applies to orders shipping to the continental U.S., Alaska, Hawaii, and U.S. territories.
- Returns
- J.Crew Factory accepts returns within 30 days of purchase, excluding swimsuits without liners, monogrammed, personalized, lingerie, vintage, altered, or final sale items. Using the prepaid return label deducts $7.50 from your refund.
- Student discount
- College students receive an extra 15% off their entire purchase at J.Crew Factory stores and online. Verification requires confirming student status through SheerID, which may involve uploading a document, after which students use a unique code online or present a valid ID in-store.
- Best month to buy
- November — about 58% of J.Crew Factory's biggest discounts of the year fall in it, by our estimate.
- Price match
- J.Crew Factory honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible.
- Military discount
- J.Crew Factory gives an extra 15% off to those who served or serve in any U.S. Armed Forces branch and their dependents. Verify online via forms to get the offer in your J.Crew Passport wallet after one day, or show a valid ID at checkout in stores.
- Payment
- J.Crew Factory accepts debit and credit cards, gift cards, and the J.Crew Credit Card. Afterpay is available for orders between $1 and $1,000, splitting payment into four interest-free installments.
- Customer service
- Phone support is available 9am to 9pm ET seven days a week at 866-739-5942. Live chat is available every day from 7am to 11:59pm ET.