- Free shipping
- Free shipping is a membership benefit. GUESS List Noir members (spend $500+ in 12 months) receive free standard shipping, and Elite members (spend $1,000+ in 12 months) receive free 2-day shipping.
- Returns
- Guess accepts returns of unworn, unwashed, or defective merchandise up to 30 days after shipment, excluding final sale items and gift cards. Shipping costs for returns are the responsibility of the customer, and a $6.95 charge per shipping label used will be deducted from your refund.
- Codes stack?
- Unless otherwise stated, prices on sale and promotional items cannot be combined with any other offers. Reward coupons cannot be combined with any other discount or certificate, except as otherwise provided in the offer.
- Best month to buy
- November — about 48% of Guess's biggest discounts of the year fall in it, by our estimate.
- Price match
- Guess offers a one-time price adjustment if an item is discounted within 14 days of the date of purchase. Price adjustments are only honored on items purchased at full retail price and credited to the original payment method.
- Payment
- Guess Online accepts Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Union Pay, PayPal, and GUESS Gift Cards, but PayPal and Gift Cards cannot be combined at this time.
- Customer service
- Guess offers customer care via phone at 1-877-44-GUESS (1-877-444-8377) Monday through Friday from 6 am to 5 pm (PT). The page notes that email and chat transcripts are retained for quality assurance, indicating these channels are available for inquiries.
- Newsletter
- The store provides a Welcome Promotion described as a thank you note for joining and early access to promotions and rewards when a customer signs up.