- Free shipping
- Free shipping is available for orders over $50 for Core, Premier, and All-Access members. All-Access members with a Gap Inc. or Encore Credit Card receive free shipping on orders over $35. Items sold and shipped by third-party sellers ship free.
- Returns
- Gap Factory allows returns within 30 days of purchase or delivery, with Encore Premier members having 45 days and All-Access cardmembers having 60 days. In-store returns are free, while mail returns are free for Encore members but cost $6 for nonmembers.
- Codes stack?
- Only one GapCash coupon can be used per transaction. GapCash coupons cannot be combined with other offers or discounts, except Gap Inc. Cardmembers and Rewards Members can redeem up to 3 reward certificates in addition to GapCash in a single transaction.
- Best month to buy
- November — about 58% of Gap Factory's biggest discounts of the year fall in it, by our estimate.
- Price match
- Gap Factory offers a one-time price adjustment for items that have gone down in price within 14 days of your order date. Items purchased using a promotion code or final sale items are not eligible.
- Payment
- Gap Factory accepts Credit and Debit Cards, Gift Cards, Apple Pay, Google Pay, PayPal, Afterpay, and Klarna. Afterpay and Klarna are available as payment options.
- Customer service
- Contact customer service via chat using the bottom right icon or by calling toll-free at 844-437-6654. Both options are available daily from 7 AM to 1 AM ET.
- Newsletter
- Creating an account with a valid email address allows you to get the latest on sales and new arrivals.