- Free shipping
- Free standard shipping is offered on orders with a minimum purchase of $75.00 or more. This applies to Forever 21 merchandise and select clearance styles, excluding third-party brands, and requires selecting Standard Shipping at checkout.
- Returns
- Eligible items may be returned within 30 days from receipt, and customers pay a $9.99 return shipping fee per return deducted from the refund unless the item was damaged or defective. A 15% restocking fee applies to furniture and mattresses in addition to the shipping fee.
- Best month to buy
- November — about 64% of Forever 21's biggest discounts of the year fall in it, by our estimate.
- Payment
- Forever 21 accepts Visa, MasterCard, Amex, Discover, PayPal, Apple/Google/Shop/Meta Pay, Amazon Pay, and Klarna. Financing includes Klarna Pay in 4 (4 interest-free payments every 2 weeks), Pay in 30 days, or monthly financing up to 36 months, subject to state availability and U.S. billing.
- Customer service
- Contact customer service through Live Chat or by email at [email protected] during normal business hours. Order processing occurs Monday through Friday.
- Newsletter
- Signing up for email gives a unique, one-time-use promo code for 15% off your first order. It is valid online and in-app only and excludes branded merchandise, shipping, and handling fees.