- Free shipping
- Figs provides free standard shipping on all U.S. orders over $50. Orders under $50 have a $5 shipping charge.
- Returns
- Eligible items can be returned within 30 days of purchase for a refund, while U.S. customers may request store credit up to 60 days. Embroidered, custom-made, and final sale items are excluded, and U.S. returns are free whereas international returns have a $12 shipping cost deducted from the refund.
- Student discount
- Students at US institutions (college, university, community college, and technical college) receive 15% off. They verify their info with ID.me to get a promo code.
- Codes stack?
- FIGS promo codes cannot be used in combination with any other offer or with other discount codes.
- Best month to buy
- November — about 63% of Figs's biggest discounts of the year fall in it, by our estimate.
- Military discount
- Eligible individuals receive a 15% discount on most products if they are USAA members or active, veteran, and retired individuals with a US military service record active from 9/30/1985. To claim, click Military Discount at checkout and complete verification to receive a promo code.
- Payment
- Payment methods are specified at Checkout and depend on geographical location. Klarna Invoice is available in certain jurisdictions. PayPal or PayPal Express may be offered at checkout.
- Customer service
- Customers can reach the Customer Service Team by email at [email protected] or by telephone at 424-500-8209. The Century City Community Hub operates Monday through Thursday 10 AM to 9 PM, Friday and Saturday 10 AM to 10 PM, and Sunday 11 AM to 8 PM.