- Free shipping
- Free shipping applies to orders over $135 in the contiguous 48 States with UPS Ground Free selected. Vietri, Erbario Toscano, Berkel, Venchi, Pat LaFrieda, the Wagyu Shop, and fresh truffles, caviar, or meat are not eligible for free shipping even on orders of $179 or more.
- Returns
- In-store books, housewares, and cosmetic products are eligible for an exchange within 14 days of receipt. Online purchases, apparel, fresh items like caviar and truffles, and classes are not eligible for returns or refunds.
- Codes stack?
- Eataly states that discounts cannot be combined. If eligible for multiple discounts, the higher discount is applied to the purchase. Point redemptions cannot be combined with other offers unless expressly indicated.
- Best month to buy
- November — about 53% of Eataly US's biggest discounts of the year fall in it, by our estimate.
- Payment
- Eataly accepts Apple Pay and credit or debit cards, with payments processed via Chase Paymentech.
- Customer service
- The online store customer service can be reached by phone at (212)-539-0833 or email at [email protected], with chat marked inactive. Individual store locations list Guest Relations hours, such as NYC Flatiron (Daily 9AM-9PM) and NYC Downtown (Daily 7AM-11PM).
- Newsletter
- Signing up to receive marketing emails grants a free coffee beverage at Caffè and makes you the first to hear about special promotions, store events, and ambassador exclusives.