- Free shipping
- Cotton On offers free standard shipping on orders over $75 before tax. The threshold is calculated after promotions and discounts are applied, and no promo code is needed.
- Returns
- Cotton On allows returns at any time with proof of purchase, except for underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised items, and gift cards; swimwear requires attached hygiene stickers and tags. Delivery fees paid at purchase are not refunded.
- Codes stack?
- Promotional codes may be used in conjunction with a reward. Multiple rewards may be redeemed in one transaction if the minimum spend for each is reached.
- Best month to buy
- November — about 70% of Cotton On's biggest discounts of the year fall in it, by our estimate.
- Payment
- Cotton On accepts Visa, MasterCard, PayPal, Apple Pay, Afterpay, Quadpay, and Klarna. Afterpay installments are available for orders between $35 and $1,000.
- Customer service
- Customer service can be reached via chat 24/7, by phone at (844) 319-5970 between 9am and 6pm PST, or by email at [email protected].
- Newsletter
- Signing up for Cotton On & Co. Perks requires an email address and provides 20% off your first full price online order. Members also receive early access, exclusive offers, and hear about new launches and sales before anyone else.