- Returns
- Register returns within 14 days of receipt; physical return within 28 days. USA returns have a subsidized shipping fee deducted from refunds; international customers cover all shipping fees. Final Sale, pierced jewellery, cosmetics, and worn items are non-returnable.
- Student discount
- Club L London offers exclusive student discounts verified through UNiDAYS and Student Beans. Students apply the discount at checkout by entering the code provided by these platforms.
- Codes stack?
- Only one loyalty voucher may be used per order. Promotional codes such as Student, NHS, and Email promotions cannot be used in conjunction with any other discounts, offers, or promotions, and vouchers cannot be combined with other offers or discounts.
- Best month to buy
- November — about 42% of Club L London's biggest discounts of the year fall in it, by our estimate.
- Military discount
- Club L London offers a 10% discount to Military Personnel, Healthcare Workers, Teachers, and First Responders. Verification is handled through gocertify to ensure eligibility.
- Customer service
- Club L London offers email support at [email protected] with responses in 1-2 business days. Live chat is available Monday to Friday from 8am to 7:30pm BST, and a digital assistant chats 24 hours, 7 days a week.
- Newsletter
- Signing up to the mailing list earns 200 points in the Members Only rewards program.