- Free shipping
- Free ground shipping applies to orders over $50, and free express shipping to orders over $250. Silver and Rose Gold loyalty members receive free ground shipping on all orders, and Rose Gold members receive free express shipping on all orders.
- Returns
- Charlotte Tilbury US accepts returns of unused or gently used items for a refund within 30 days of purchase. Customers can register a return online to receive a shipping label or QR code if applicable.
- Student discount
- Charlotte Tilbury offers a 30% discount for students enrolled in makeup academies through the Pro Artist program. Students must submit an application via the Pro Artist program website to verify eligibility.
- Codes stack?
- The store states that an offer cannot be used in conjunction with any other discount or promotion. Terms also specify that only one reward can be redeemed per transaction.
- Best month to buy
- November — about 71% of Charlotte Tilbury US's biggest discounts of the year fall in it, by our estimate.
- Payment
- Charlotte Tilbury US offers installment financing via Afterpay, allowing purchases to be split into four interest-free payments made every two weeks, with the first installment charged at checkout and the remaining three auto-charged. Stripe processes payments.
- Customer service
- Customer Care is reachable via live chat 7 days a week (Mon-Fri 4am-3pm EST, Sat-Sun 6am-1pm EST, excluding holidays), email at [email protected], or phone at 1-855-528-8495.
- Newsletter
- The store may offer you a discount if you sign up to receive their email newsletters.