- Free shipping
- Free shipping applies to all orders comprising bedding only. For selected cities, free shipping is applicable to shipments with a subtotal of $1,399 or more, excluding add-on services.
- Returns
- Returns are accepted within 30 days of receipt for items in as-new condition, excluding customized, final sale, clearance, and display items. A 20% restocking fee applies to all returns, and an additional $50 repackaging fee per item is charged if original packaging is not used.
- Codes stack?
- Promotional codes cannot be combined with other promotions or promotional codes unless stated. Some specific promotions like the Anniversary Sale can be used in conjunction with other discount codes or credit vouchers.
- Best month to buy
- November — about 75% of Castlery's biggest discounts of the year fall in it, by our estimate.
- Price match
- Castlery offers a 14-day price protection policy where store credits are issued for the price difference if an item goes on clearance within 14 days of purchase. Requests must be emailed with the order number within this period, excluding special sales events and promotions.
- Payment
- Castlery accepts Visa, MasterCard, American Express, Diners Club, Discover, and PayPal. Pay over time financing is available through Affirm subject to eligibility, though no monetary thresholds are specified in the text.
- Customer service
- Castlery offers Casa chat 24/7, WhatsApp/Call at +1 424-888-7789 Mon-Sun 6am-9pm PST, and email form responses within 3 business days. The Chelsea Showroom operates Mon-Sat 10am-8pm and Sun 11am-7pm.