- Free shipping
- Callaway Rewards members qualify for free shipping on orders over $199.
- Returns
- Returns accepted within 15 days from shipment for full refund if item not hit or played, with original shipping and customization excluded. Customers pay return shipping but get free label for contiguous U.S., and store reimburses standard ground shipping for wrong or defective items.
- Best month to buy
- November — about 72% of Callaway Golf Preowned's biggest discounts of the year fall in it, by our estimate.
- Price match
- Callaway Golf Preowned provides a price adjustment if the product price on their site is lowered within 14 days from the original purchase date. You must contact customer service within 14 days of the original purchase date to request the partial refund for the difference.
- Payment
- Payment methods include credit or debit cards processed via third-party providers. Financing is available through Affirm with installment plans over 3, 6, or 12 months at rates from 0–36% APR, subject to eligibility and purchase amount, and a down payment may be required.
- Customer service
- Customer service is reachable via toll-free phone at 800-200-4726, direct at 512-247-7617, or fax at 512-247-5539. Hours are Monday-Thursday 8am-6pm CT, Friday 8am-5pm CT, and Saturday-Sunday 9am-3pm CT.
- Newsletter
- Sign up for the Callaway Newsletter to earn points as part of the Callaway Rewards program. Points can be redeemed towards purchases during checkout.