- Free shipping
- BoxLunch covers shipping costs for orders picked up in-store via Buy Online, Pick Up In-Store. Orders typically take 3-4 hours to process.
- Returns
- BoxLunch allows returns within 30 days of purchase, except bags and collectibles have a 7-day window and defective items have 90 days. Customers pay for mail-in return shipping, while in-store returns are free, and items like beauty products, clearance, and opened electronics are final sale.
- Codes stack?
- Most promotions cannot be combined with other offers, coupons, discounts, or promotions. Online transactions may apply up to ten total discounts, coupons, or promotions including Rewards, but using other discounts reduces the number of Rewards allowed.
- Best month to buy
- November — about 63% of BoxLunch's biggest discounts of the year fall in it, by our estimate.
- Price match
- BoxLunch matches prices from specific competitors if the item is identical and in stock. Customers must provide competitor website information during order placement for agent validation.
- Military discount
- BoxLunch offers a 10% military discount for those in the military. To receive it, call Customer Service at 855-463-3646 to have your order processed; you may be required to provide military ID information.
- Payment
- BoxLunch accepts credit cards (Visa, MasterCard, Discover, American Express), ATM/debit cards with Visa or MasterCard logos, BoxLunch Gift Cards, PayPal, Venmo, Apple Pay, and Klarna.
- Customer service
- BoxLunch customer service is available via live chat, phone, text, or email form, with chat, phone, and text operating Monday through Sunday from 7am to 5pm PT. US customers call 1-855-463-3646, international call 1-626-603-3202, and email inquiries can be submitted anytime.
- Newsletter
- The pages state that signing up makes you the first to hear about BoxLunch sales and news. Rewards members also receive exclusive deals, gifts, and early access.