- Free shipping
- Free Standard Delivery is available when you spend over £25 in a single transaction. This excludes Boots Kitchen Appliances, Boots Photo, Boots Personalised Gifts, Boots Hearingcare, prescription medicines, gift vouchers, gift boxes, Opticians products, and Travel services.
- Returns
- Unwanted items can be returned free of charge within 35 days for a refund or replacement. Medicines, food, personalised gifts, or opened cosmetics cannot be returned unless faulty, and items dispatched directly from approved suppliers must be returned to the original supplier.
- Student discount
- Students receive 10% off if they are UK Boots Advantage Card members with a valid University/College Student ID, digital Student Beans ID, digital UNiDAYS ID, or TOTUM+ card. The discount must be activated in-store at a manned till by presenting the Advantage Card and valid Student ID.
- Best month to buy
- November — about 55% of Boots's biggest discounts of the year fall in it, by our estimate.
- Payment
- Boots accepts Visa, Mastercard, American Express, Apple Pay, and PayPal. For financing, PayPal Pay in 3 is available for £20 to £3000, Pay in 30 Days for £1 to £900, and Klarna Pay in 3 requires a minimum spend of £1.
- Customer service
- Contact options include chat via an AI assistant, phone, or email. Boots Customer Care hours are Monday to Friday 8:30am–18:30pm, Saturday 8:45am–17:00pm, Sunday 10:00am–17:00pm, Bank Holidays 9:00am–16:00pm, and Easter Sunday is Closed.
- Newsletter
- Signing up for emails gives you free emails full of offers, exclusives, and new products. You will receive offers and event exclusives.