Can I use a Birdfy promo code together with membership discounts?
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Yes. Birdfy's membership help page says membership discounts can be combined with other platform discounts, such as major promotions, coupons and bundles.
Does Birdfy offer free shipping?
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Standard shipping on all products from birdfy.com is free within the United States, arriving in 3-7 business days. Shipping to Canada, Asia, Australia and New Zealand is calculated at checkout, with standard delivery in 10-15 business days for Canada and 15-20 business days for Asia, Australia and New Zealand.
Which countries does Birdfy ship to?
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Birdfy ships to the United States (excluding Alaska, Guam, Hawaii, Puerto Rico, the Virgin Islands and Armed Forces addresses, and not to PO boxes or APO), Canada, Australia, New Zealand, Hong Kong, Japan, Malaysia, the Philippines, Singapore, South Korea, Taiwan and Thailand. Some products are only available for shipping to certain of these regions.
Does the Birdfy warranty work the same if I bought my feeder outside my country?
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No. Birdfy's policy says return, exchange and warranty services vary depending on the country where the product was purchased, and Birdfy may not provide after-sales warranty service in every country. Shoppers should contact Birdfy Customer Service for details.
What condition does a Birdfy product need to be in to be returned?
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It must be returned in its original packaging with all accessories and any promotional gifts that came with the order. The QR code and serial number labels must be intact and legible, and a valid proof of purchase from an authorized channel is required.
Who pays return shipping on a Birdfy order?
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For returns not caused by a quality problem, the customer pays all return shipping costs. For exchanges not caused by a quality problem, the customer pays the one-way shipping of the original product back to Birdfy, and if the return or exchange is due to a defect or quality issue, Birdfy covers all shipping costs.